ADM-261 Valid Braindumps Questions, ADM-261 Valid Exam Braindumps

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a comprehensive exam that measures one's knowledge and skills in administering and configuring the Salesforce Service Cloud platform. ADM-261 exam covers a wide range of topics, including case management, knowledge management, contact center management, omni-channel routing, service entitlements, and analytics. To prepare for the exam, candidates should have experience working with the Service Cloud platform and take advantage of the training resources offered by Salesforce. Passing the exam is a significant achievement that can lead to new career opportunities and increase earning potential.

Salesforce ADM-261 exam is a 60 multiple-choice question exam that takes approximately 90 minutes to complete. ADM-261 Exam focuses on the four basic areas of Service Cloud Administration, which includes Service Console, Case Management, Service Communities, and Salesforce Knowledge. To pass the exam, candidates must score at least 68%, which means answering at least 41 out of the 60 questions correctly.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is an important milestone for professionals who want to demonstrate their expertise in administering the Service Cloud. By passing ADM-261 exam, candidates can showcase their skills and knowledge to potential employers and advance their careers in the Salesforce ecosystem.

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ADM-261 Valid Exam Braindumps & ADM-261 Valid Test Format

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Salesforce Service Cloud Administration Sample Questions (Q244-Q249):

NEW QUESTION # 244
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely.
Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality?
Choose 2 answers

A. Ensure each laptop has a modern browser installed.
B. Allow the user to log into Live Agent from multiple browsers.
C. Add additional components to the Lightning console.
D. Coach users on minimizing open console tabs.

Answer: A,D

NEW QUESTION # 245
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

A. Page Layouts
B. Omni-Channel
C. Support Processes
D. Record Types
E. Article Types

Answer: B,C,D

NEW QUESTION # 246
Which three are characteristics of Visual Workflow? Choose 3 answers

A. Apex code must be used to pass data to legacy systems.
B. Elements can be used to update fields in the database.
C. Elements can be used to pass data to legacy systems.
D. Apex code must be used to update fields in the database.
E. Only one version of a flow can be activated at a time.

Answer: C,D,E

NEW QUESTION # 247
The Universal Containers Contact Center has Customer Support Agents who speakSpanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat.; Which solution should be implemented to support this?

A. Omni -Channel
B. CaseAuto -Response Rules
C. Case Assignment Rules
D. Visual Workflow

Answer: A

NEW QUESTION # 248
UniversalContainers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

A. Add the Submit Feedback button to articles.
B. Add the Submit Feedback button on the Solutions tab.
C. Allow agents to create Knowledge articles when closing a case.
D. Require agents to create Knowledge articles when opening a case.

Answer: C

NEW QUESTION # 249
......

The Service Cloud Administration (ADM-261) practice questions (desktop and web-based) are customizable, meaning users can set the questions and time according to their needs to improve their discipline and feel the real-based exam scenario to pass the Salesforce ADM-261 Certification. Customizable mock tests comprehensively and accurately represent the actual Service Cloud Administration (ADM-261) certification exam scenario.

ADM-261 Valid Exam Braindumps: https://www.actualtestsit.com/Salesforce/ADM-261-exam-prep-dumps.html

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ADM-261 Valid Braindumps Questions, ADM-261 Valid Exam Braindumps

ADM-261 Valid Exam Braindumps & ADM-261 Valid Test Format

Salesforce Service Cloud Administration Sample Questions (Q244-Q249):

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